Creamsource North America (“Creamsource,” “our,” “us,” or “we”) gathers and processes your personal information in accordance with this privacy notice. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why, and when we collect, process, and use your personal information.
This Privacy Policy is part of Creamsource’s Terms and Conditions and applies to your use of the Creamsource website (e.g., https://creamsource.com and https://slyyd.io) mobile, tablet, or other device apps (such as Slyyd), (collectively the “Sites” or “Site”), Discord server, fixtures, or other products, goods, or services from us (collectively, the “Services”). This Privacy Policy does not apply to the data collection practices of any other Creamsource that are not owned and operated by Creamsource.
Please note that this Privacy Policy does not govern the practices of third parties, including our partners, third party service providers, marketing providers, and/or advertisers, even when those services are branded as or provided on behalf of Creamsource.
By using our Services and/or making choices when placing a purchase with us, you acknowledge that you have read and accepted the terms of this Privacy Policy and our Terms and Conditions, and you are consenting to our collection, protection, use, retention, and disclosure, subject to the terms and conditions set-forth below in this Policy, of your personal information. If you elect to not provide the information we require, we may not be able to provide all of our Services to you.
If you do not agree to the terms of this Privacy Policy, please do not use our Sites or our other Services. We may make changes to this Privacy Policy from time to time. Your continued use of our Sites and other Services following the posting of any changes to this Privacy Policy will indicate your acceptance to these changes. We will post any Privacy Policy changes on this page. Please check back frequently to see any changes.
We collect your information in several ways, including: Information we collect from you; Information we collect from when you use our Services; and Information we collect from third parties. When you use our Services (e.g., purchase a product, use our apps, browse our Sites, complete a survey, etc.), we may request and you may provide your personal information to Creamsource. Creamsource collects, uses and processes your personal information to provide our Sites and Services to you, and to meet our legal, statutory and contractual obligations. The specific information we collect depends upon your use of the Sites and our other Services, as described below.
“Personal information” is information that identifies you as an individual or relates to or is reasonably capable of being associated with an identifiable individual, and includes the data sets referred to below.
The personal information that we may collect includes the following categories and specifics within said category
The personal information is collected in several different ways, including: registration forms to sign up for our online and offline Services, billing, survey, contacting our service center, different cookies and tracking technologies, and other sources. How we collect information includes the following categories and specifics within said category:
We and our third-party partners (including service providers and advertising partners) may use cookies, web beacons (“pixels”), mobile ad identifiers, and other similar technologies to facilitate our relevant Services to you, and to provide you with a customized online experience. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to analyze and improve our Service. We use third-party partners to help manage and optimize our Services’ performance and online advertising.
Please be advised that if you choose to reject all cookies, then certain areas of the Site might not function properly.
Examples of cookies we use:
First Party Cookies. We use first party cookies, including session cookies and preference cookies, to remember your selections, choices, and preferences for when you interact with our Sites. Session cookies are temporary and are automatically deleted once you close your Internet browser. Preference cookies are first party cookies that remain on your device until you delete them or they are otherwise removed upon expiration.
Third Party Cookies. We permit certain third-party Service Providers, advertisers, and other companies to use cookies or other similar technologies on our Site. These companies may collect your information, track your behavior on our Site, and gather information about your use of our Sites and other online Services over time and across different Services. Additionally, some companies may use information collected to deliver targeted ads on behalf of us or other companies, including on other websites or online services. We are not responsible for the functioning of cookies and other technologies used and placed by third parties on your device.
The third-party partners we use who may utilize cookies or other tracking technologies include:
These technologies include web beacons and scripts: Web beacons are pieces of code embedded in a website or e-mail to monitor your activity on the website or your opening of the e-mail, and which can pass along information such as the IP address of the computer or device you use to view the website or open the e-mail, the URL page on which the web beacon is located, the type of web browser that was used to access the website, and previously set cookie values. Web beacons are sometimes used to collect advertising data, such as counting page views, promotion views or advertising responses. Disabling your computer’s, device’s or web browser’s cookies may prevent some web beacons from tracking or recording certain information about your activities. Please be advised that if you disable all such cookies, then certain areas of the Site might not function properly.
Scripts are pieces of code embedded in a website to define how the website behaves in response to certain key or click requests sent by the user. Scripts are sometimes used to collect information about the user’s interactions with the website, such as the links the user clicks on. Scripts are often temporarily downloaded to the user’s computer or device from the website server, active only while the user is connected to the Site and deactivated or deleted when the user disconnects from the website. Please be advised that if you disable any scripts through your web browser or other means, then certain areas of the Site might not function properly.
This Privacy Policy applies to any personal information collected through our used Cookies and similar technologies. Personal information collected through the third-party partners’ Cookies and similar technologies is subject to the privacy policy of the third party partners respectively, and not to our privacy policy.
Software Development Kits (“SDKs”): We may use SDKs to collect analytics regarding the use and functionality of our sites. Additionally, if you access our mobile app utilizing a macOS device you may turn off cross-application tracking in the Privacy section of your device settings.
Your Cookie Choices. When it comes to how you want to use or allow cookies to be used on your devices, you are in control. Most internet browsers are initially set to accept cookies. You can set your browser to block or otherwise control what cookies your browser or mobile device accepts via your browser or mobile device settings. Additionally, you can choose to modify your settings and delete cookies that are otherwise stored on your device. Please consult the instructions provided by your browser or your mobile device’s manufacturer to determine how you can limit the placement of and/or remove cookies or other technologies. Please note, however, that limiting or disabling essential cookies and other technologies may impact or adversely affect some portion or functions of our Sites.
Controlling Cookies and Opt Out Choices. You can visit the following sites for comprehensive information on how to manage cookies and how to opt out of cookies used for advertising and marketing purposes:
For individuals in the United States:
For EU/EEA-based individuals:
We partner with third-party sponsors, affiliates, vendors, and other companies who might have links, content, or applications on the Sites. These third parties might also use tracking tools on our Sites or other Sites to collect information about you when you use the Sites. They may collect information about your online activities over time and across different sites and other online services. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about such a link, content, or application, you should contact the third entity directly. We are not responsible for the content or privacy practices on any websites, applications, tracking tools, or other technology that are not operated by Creamsource, even though our Sites might link to them or they might link to our Sites.
Creamsource takes your privacy very seriously. The purposes and reasons for collecting, processing, and using your personal information are detailed below:
In these instances, we will make it clear that the third party partners, which the data you share will be transferred to, follow applicable privacy and data protection regulations.
We may share or disclose your personal information to help provide our Services to you. For instance, we may share your information with our affiliated companies and service providers to respond to your requests or process your purchases. We may also provide your personal information to third party service providers who assist us in providing certain Services.
We may also disclose or share your information for the following purposes:
We may share your information with the following types of entities and third parties:
Creamsource uses third-party service providers and business partners to provide certain Services and business functions as detailed throughout this Privacy Policy. In those instances, the applicable third-party partners collect and process your data governed by their privacy policy.
In certain situations, we will only share your information with your consent, as noted below. We may from time to time be required to provide information to law enforcement or other governmental authorities pursuant to a warrant, court order, or other lawful process.
Some of the above sharing and use of your information is only done where we have obtained your consent to do so. For example, we may ask your consent to provide your personal information, including IP address information, interest data, unique IDs and other information to certain third parties that help us advertise and market our Services. In those instances where we ask your consent, we will only share your information with those third parties where you have given us permission to do so. You can withdraw your consent at any time by contacting us at using the contact information listed in the “Exercising your Privacy Rights” section below.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own marketing purposes.
In the twelve months prior to the effective date of this Privacy Policy, Creamsource has not sold any personal information of consumers.
Creamsource is headquartered in the United States. If you reside outside of the United States and access our Services, you acknowledge that your information will be collected and transmitted to the United States. Please do not use our Services if you do not agree to this transfer. Many of our third-party service providers such as Google, Facebook, and Twitter are U.S. companies. Data transmitted to those service providers are done in accordance with their respective privacy policies.
Creamsource takes your privacy seriously and we take reasonable measures and precautions to protect and secure your personal information. This includes implementing physical, technical, administrative, and other safeguards to protect you and your information from unauthorized access, alteration, disclosure or destruction.
To that end we always strive to store and transmit any personal information in a manner that ensures its security, confidentiality, and availability.
You are not obligated to provide your personal information to Creamsource. However, there may be times where your information is required for us to provide you with our Services, deliver requested products, or provide you with the content, feedback, or other materials that you request from us. In certain situations, we will not be able to offer some or all of our products or Services to you without requesting or collecting your personal information.
Creamsource retains your personal information for as long as necessary for the purpose for which it is collected, to provide you with our Services, such as our Sites and apps.
Creamsource and its Sites and Services provide products and services for general audiences, and are intended for adults over 18 years of age. Creamsource does not intentionally or knowingly collect, use, or process the personal information from children under the age of 18, and such children are not permitted to use our Site or Services. If you are under 18, do not attempt to register for or use any of our Services, including our Sites, and do not provide us any Personal Information about yourself. By purchasing our products or otherwise using our Services, you acknowledge you are an adult over 18 years of age and are permitted to use our Services in accordance with our Privacy Policy and Terms and Conditions. If you are a parent or guardian and you are aware that your child has violated this Privacy Policy and provided us with Personal Information, please contact us and we will take measures to remove that information from our Services.
Individuals may have certain rights over their personal information under particular laws. Please see the following sections regarding the rights you may have over your information:
—For residents from the United Kingdom (UK), or the European Economic Area (EEA) and Switzerland, this section allows you to exercise your rights under the European Union’s (EU) General Data Protection Regulation (GDPR) and the UK’s version of the GDPR (UK GDPR), as applicable. Although applicable data protection legislation in relevant jurisdictions may afford similar rights, there may be circumstances where some of these rights do not apply under or are modified by, local law. Creamsource takes reasonable steps to allow you to correct, amend, delete or limit the use of your personal information, and exercise other rights available under applicable law. Creamsource therefore informs you that, where applicable under relevant law, you are entitled to the following:
To exercise any of these rights, please contact us at the contact information listed in the “Exercising your Privacy Rights” section below. Note that we may ask you to verify your identity before responding to such requests.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.
Please bear in mind that if you exercise such rights, this may affect our ability to provide our products and services.
We intend to allow Australian residents to exercise their rights under the Privacy Act 1988 and associated Australian Privacy Principles. Although applicable data protection legislation in relevant jurisdictions may afford similar rights, there may be circumstances where some of these rights do not apply under or are modified by, local law. Creamsource takes reasonable steps to allow you to correct and amend your personal information, and exercise other rights available under applicable law. We therefore inform you that, where applicable under relevant law, you are entitled to the following:
To exercise any of these rights, please contact us at the contact information listed in the “Exercising your Privacy Rights” section below. Note that we may ask you to verify your identity before responding to such requests.
We intend to allow Canadian residents to exercise their rights under the Personal Information Protection and Electronic Documents Act (“PIPEDA”). Although applicable data protection legislation in relevant jurisdictions may afford similar rights, there may be circumstances where some of these rights do not apply under or are modified by, local law. Creamsource takes reasonable steps to allow you to correct, amend, and delete your personal information, and exercise other rights available under applicable law. We therefore inform you that, where applicable under relevant law, you are entitled to the following:
For residents from the People’s Republic of China (“China”), or the Republic of Singapore (“Singapore”), this section allows you to exercise your rights under PIPL and the PDPA as applicable. Although applicable data protection legislation in relevant jurisdictions may afford similar rights, there may be circumstances where some of these rights do not apply under or are modified by, local law. Creamsource takes reasonable steps to allow you to correct, amend, delete or limit the use of your personal information, and exercise other rights available under applicable law. Creamsource therefore informs you that, where applicable under relevant law, you are entitled to the following:
For residents from the Federative Republic of Brazil (“Brazil”), this section allows you to exercise your rights under LGPD as applicable. Although applicable data protection legislation in relevant jurisdictions may afford similar rights, there may be circumstances where some of these rights do not apply under or are modified by, local law. Creamsource takes reasonable steps to allow you to correct, amend, delete or limit the use of your personal information, and exercise other rights available under applicable law. Creamsource therefore informs you that, where applicable under relevant law, you are entitled to the following:
For residents from the Republic of Chile (“Chile”), the Republic of Peru (“Peru”) and the United Mexican States (“Mexico”), this section allows you to exercise your rights under the PDPL, Peru’s various data privacy laws, and FLPPDPP as applicable. Although applicable data protection legislation in relevant jurisdictions may afford similar rights, there may be circumstances where some of these rights do not apply under or are modified by, local law. Creamsource takes reasonable steps to allow you to correct, amend, delete or limit the use of your personal information, and exercise other rights available under applicable law. Creamsource therefore informs you that, where applicable under relevant law, you are entitled to the following:
For residents from the Republic of Columbia (“Columbia”) this section allows you to exercise your rights under the CDPL. Although applicable data protection legislation in relevant jurisdictions may afford similar rights, there may be circumstances where some of these rights do not apply under or are modified by, local law. Creamsource takes reasonable steps to allow you to correct, amend, delete or limit the use of your personal information, and exercise other rights available under applicable law. Creamsource therefore informs you that, where applicable under relevant law, you are entitled to the following:
—For residents from the state of California, Colorado, Connecticut, Utah, and Colorado this section allows you to exercise your rights under the applicable state law.
California law allows California residents once a year to request information regarding our disclosure of your personal information, if any, to third parties for those third parties’ direct marketing purposes during the preceding calendar year. This information includes:
Creamsource does not engage in profiling of consumers in furtherance of automated decisions that produce legal or similarly significant effects, as those terms are defined under the Colorado Privacy Act.
We will not discriminate against you if you exercise your privacy rights. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.
Please bear in mind that if you exercise such rights, this may affect our ability to provide our products and services.
As described above, you may have certain rights to access, delete, or otherwise control the use, collection, and/or disclosure of their information. Once Creamsource receives and confirms a verifiable consumer request, we will work to promptly process such request. The need to verify an individual’s identity is critical to protecting your information, and ensuring that your information is not shared with anyone pretending to be you or someone who is not authorized to act as your agent on your behalf. To that end, we must be able to verify your information in order to process your request.
You may submit a verifiable request via the following:
By submission portal: Contact Us – Creamsource
By telephone: (818) 617-2914
By email: sales@creamsource.com
By mail:
633 S San Fernando Blvd
Burbank CA 91502
United States
Please provide sufficient information for us to determine if this applies to you. Please include “Privacy Rights Request” in the Subject line of your email. In the body of your request, please include your full name, year of birth, telephone number, email address, complete mailing address (street name and number, city, state, and zip code) so that we can process your request.
We will ask you to provide information about yourself so that we can verify your identity as part of this process. This information may include your name, address, account information, and any other information deemed necessary by Creamsource to reasonably verify your identity, to ensure that your information is not shared with anyone impersonating you. Once we have verified your identity, we will work to fulfill your request in a timely manner. Please note there may be some situations in which we are unable to fulfill your request, such as if we cannot find any information about you within our systems. Additionally, we may not be able to honor a deletion request in some situations, such as if your information is necessary to fulfill the Services you requested or meet a legal obligation. We will inform you whether we can fulfill your rights request.
We may ask for additional information if we have difficulty confirming your identity. We will not share your information or honor other requests in those situations in which we are unable to confirm a request for your information is a “verifiable request.”
Creamsource only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal information or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with your local supervisory authority.
If you would like to raise an issue or lodge a complaint directly with Creamsource, please contact us using the information below.
Address:
633 S San Fernando Blvd
Burbank CA 91502
United States
Telephone: (818) 617-2914
Email: sales@creamsource.com
Creamsource may update this notice from time to time. All changes will be posted and updated here. We will notify you directly by email (if we hold one for you) or by other appropriate means if any significant changes occur. Any changes to the privacy policy will become effective when the updated policy is posted. We advise you to check back here frequently to review the most current version of this notice.
